New credit mediation processes increased by 20% in 2021 to 646

According to the Credit Mediator's 2021 activity report, made public by the banking supervisor, the number of files opened increased from 540 in 2020 to 646 in 2021, i.e. a 20% growth in new files.

Taking into account the activity since its creation in 2009, the number of files opened amounted to 5 files at the end of last year.

The processes relate, as a general rule, to "requests for mediation related to a specific product or credit situation (renegotiation or obtaining credit), or requests for clarification or information regarding credit, being, for this title, later qualified as a process of mediation or clarification. process.

Of the 646 new files opened last year, 29 were mediation files, 407 clarification files and 33 files classified as "archived", i.e. files that did not progress to mediation or because the applicants did not provide the elements requested to proceed with the or have concluded an agreement with the credit institution within the framework of the preliminary negotiation attempt.

The report indicates that the files opened also included 27 files which did not fall under the competence of a credit intermediary and 150 files which, at the end of the year, were awaiting classification.

“Considering both the files opened in 2021 and the files carried over from previous years, the number of files falling within the competence of the Credit Mediator recorded an increase of 636 between the end of 2020 and the end of 2021, compared to 448 between the end of 2020 and end of 2021. end of 2019 and end of 2020,” he says.

According to the data, requests made directly by applicants to the Credit Ombudsman (405) remained predominant, accounting for 63% of the total, with an emphasis also on requests received through the Banco de Portugal, which gave rise to 215 files (33% of the total), which represents a growth of 34% compared to processes of the same origin recorded in 2020.

The report also indicates that 26 files were opened based on requests sent by the office of the Secretary of State for Finance (4% of the total), compared to 25 files the previous year.

In 2021, the majority of files opened continue to concern (96%) natural persons or individual entrepreneurs, 4% being the weight of files presented by legal persons.

In terms of subjects, the most relevant remains the renegotiation of loans to individuals, which represents 52% of the total, also highlighting "the processes related to the mediation of 'other matters', requested by individuals, which have a weight of 41 %, mainly grouping requests addressed to credit institutions relating to the various credit claims”.

The report also notes that "for the period between 2009 and 2021, [fait verificada] an overall success rate of 65%, unchanged from that verified until the end of the previous year".

Regarding the first data for this year, in the first quarter of 2022, 107 files were opened until March 26, compared to 156 files over the same period of the previous year.

“In monthly terms, 39 cases were opened in January, 35 cases in February and 33 cases in March 2022 (until the 26th), which compares to 45, 53 and 58 cases in the same periods of 2021, respectively”, he indicates.


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